FAQ
Hope you can get your answer here!
This page is made in order to provide quick and informative answers to common queries about our dresses, ordering process, sizing, and more. If you can't find the answers you're looking for, don't hesitate to reach out to us – we're here to help you to feel comfortable during and after the shopping!
How do I place an order?
To place an order, simply browse our collection, select the dress you desire, choose your size, and click on the "Add to Cart" button. Follow the checkout process to provide shipping details and complete your purchase securely.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express) and PayPal. Rest assured, your payment information is encrypted and secure.
Can I modify or cancel my order after placing it?
As we are a small business we are flexible in this cases. So feel free to get in contact with us and we will modify or cancel you order.
How can I track my order?
If you choose GLS shipping you will receive a text message and an email about the estimated time of the delivery from GLS and you can modify it once. If you choose ZANI STORE pick-up we will send you and email once your item is in the store. After that you can pick it up any time within the opening hours.
What is your return policy?
We have a hassle-free return policy. If you're not satisfied with your purchase, you can return the item within 30 days of receiving it. Please visit our Returns page for detailed instructions on how to initiate a return.
Do you offer international shipping?
Yes, we do offer international shipping. Shipping costs and delivery times vary depending on the destination. You can find more information about international shipping during the checkout process.
Are the dresses true to size?
Our sizing chart is available on each product page to help you choose the right size. If you have specific questions about sizing, feel free to reach out to our customer service team for assistance.
How do I care for my new dress?
Care instructions are usually provided on the product page. Additionally, you can find general care guidelines on our website. Follow these instructions to ensure your dress stays in excellent condition.
What if I receive a damaged or defective item?
We apologize for any inconvenience. Please contact us immediately with your order number and photos of the damaged or defective item. We will assist you in resolving the issue promptly.
Can I subscribe to receive updates and promotions?
Absolutely! Subscribe to our newsletter to stay updated on the latest arrivals, exclusive promotions, and special offers. You can sign up on our website, and we promise not to spam your inbox.
Can't find the answer you are looking for?
We're Here to Help!